A 13 inbound number gives your business a short, six-digit, Australia-wide contact point that’s easy to remember and built for high-volume inbound calls.

Because it’s only six digits, a 13 number is one of the most memorable phone formats in Australia, ideal for marketing campaigns, national brands, perfect for radio, TV, outdoor advertising, and brand recall. 13 numbers present a professional image while routing calls intelligently to your team—anywhere.

13 phone numbers are a virtual inbound business number (13 XXXX) that isn’t tied to a physical location. Calls can be routed to landlines, mobiles, call queues, or your MOVOX Cloud PBX based on time, day, caller location, or availability.

Key Benefits of a 13 Number

National Presence

Promote a single number across Australia and look like a nationwide organisation—no matter where your team is located.

Highly Memorable

Short, simple, and ideal for phonewords (e.g. 13 SALES), improving response rates from marketing campaigns.

Smart Call Routing

Route calls by time of day, state, postcode, IVR menu, or hunt groups to ensure every call reaches the right person.

Answer Anywhere

Deliver calls to your office, remote staff, or contact centre—perfect for distributed teams and flexible work.

Professional Brand Image

13 numbers are widely associated with large, trusted organisations, helping build credibility and customer confidence.

How Calls Are Charged

We charge an inbound 13 call rate for each call connected to your 13 inbound phone number and the caller will incur a call charge from their phone company.

13 phone numbers are regulated by the ACMA and include an annual government surcharge for the right to use the number.

Our 13 Inbound Phone Number plan includes

• one 13 inbound phone number
• Australian Government license charges
• No lock-in contract or minimum term
• Intelligent call routing (time, location, IVR)
• Call queuing and hunt groups
• Cloud PBX integration
• Call recording and reporting
• Failover and disaster recovery routing
• Geographic and overflow routing
• Real-time number management portal
• All features are fully compatible with MOVOX Cloud PBX and softphone users.

For further information regarding this plan view the: Critical Information Summary