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How can we help you?
Complete our contact form and your enquiry will be automatically escalated to a team member for response.
Let's create a support ticket so your enquiry is recorded and escalated to a technician.
About your enquiry
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About your enquiry
Include the area code and phone number without spaces
Include the area code and phone number without spaces
Troubleshooting
Please confirm that you have performed the following tasks before submitting a support ticket
Device status
In order for us to diagnose and test your Internet connection we require certain information from your NBN network termination device.
NBN Network Termination Device Status
As shown in the image to the right, what is the status of the lights on the NBN Network Termination Device?

Select the drop down fields to match the status of the Power, Link, LED and LAN lights and the colour displayed.
nbn network termination device lights
Power Link LED LAN
Light
Colour
Device information
In order for us to diagnose and test your Internet connection we require certain information from your network devices.
1. NBN network termination device details
What is the MAC Address number of the NBN Network Termination device. The MAC Address is shown on a small label located on the back of the device.
2. Your modem / router details
What is make, model and MAC Address of your Router / Modem? The MAC Address should be shown on a small label located on the back of the device.
Details of the problem
How can we help?
Description of problem
Details of service change
Your details

Help desk

You can contact our help desk between 9:00 AM and 5:00 PM Monday to Friday.

1800 100 800

Calling from outside Australia
+61 3 8566 8900

Corporate enquiries

Please direct corporate enquiries to our registered office
MOVOX Pty Ltd
Level 14, 390 St Kilda Road
Melbourne, VIC, Australia 3004

People with disabilities

Consumers with a disability requiring specific products please visit Australian Communications Consumers Action Network Disability Portal  ACCAN

Visit ACCAN
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