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consumer advice

Access consumer advice, our legal and self-regulatory obligations and other helpful consumer information

TCP CODE

We've adopted the Telecommunications
Consumer Protection Code, designed
to ensure good service and fair outcomes
for all consumers

MANAGING YOUR SPEND

Information to help you keep control of your spend

ESTIMATING INTERNET DATA USAGE

Data usage estimates when using our Internet services for various activities

PAYING US

All the information about your bill and our various payment methods

FINANCIAL HARDSHIP POLICY

Our standards when dealing with inability to pay a bill due to financial hardship

PRODUCT WARRANTIES

Products purchased are brand new and carry the full manufacturer’s warranties

OUR COMMITMENT

We’re committed to providing
quality communication solutions
and first class personal service
that will exceed your expectations.

ONLINE PURCHASING POLICY

Products purchased online are brand new and sealed in their manufacturer’s packaging

COMPLAINTS

We’re sorry if you've experienced a problem and we will work hard to solve the problem quickly

APPOINTING A REPRESENTATIVE

How to appoint an Authorised Representative to deal with MOVOX on your behalf