KEEP CALLERS
ENTERTAINED

Promote your business and entertain callers whilst they’re on hold with professionally recorded messages

EXPLORE

ENHANCE CALLER EXPERIENCE

Professionally recorded messages will enhance your company’s brand by conveying messages in a friendly, pleasant manner. Our male and female voice artists have clear enunciation and exceptional voice skills and they’ll record messages using high-quality equipment.

Stand out from your competitors, explain your products and services and deliver a better caller experience with professionally recorded greetings and on-hold messages. You can use your on hold message to tell customers about new products and business developments or answer frequently asked questions.

PACKAGES

PACKAGES

MESSAGE TYPES

GOLD

SILVER

BRONZE

On-hold message
After-hours message
Holiday message (2 included)
Department greeting (4 included)
Menu prompt introduction (4 prompts)
Background music

SINGLE MESSAGE PLANS

TO PURCHASE PACKAGES

SINGLE MESSAGE PLANS

ON-HOLD MESSAGE

Explain your products, special offers, make waiting on-hold entertaining and deliver a better caller experience with a professionally recorded on-hold message

PLAN INCLUDES: On-hold message, per 60 seconds or 150 words, professionally recorded to your script.

WRITING YOUR SCRIPT?

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HOLIDAY MESSAGE

Closing your office during the holiday season? Let callers know when you re-open and provide an option to be directed to another number or a specific voicemail box

PLAN INCLUDES: 2 x holiday messages, with a combined total of up to 70 words, professionally recorded to your script.

WRITING YOUR SCRIPT?

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AFTER-HOURS MESSAGE

Set operating hours based on the time of day, day of the week and automatically play an after hours message directing callers to another number or voicemail box

PLAN INCLUDES: 1 x After Hours Message, up to 40 words, professionally recorded to your script.

WRITING YOUR SCRIPT?

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VOICEMAIL GREETING

Create voicemail greetings for yourself, a group, department, a specific promotion or product for a personalised caller experience.

PLAN INCLUDES: 4 x department or personal voicemail greetings with a combined total of up to 80 words, professionally recorded to your script.

WRITING YOUR SCRIPT?

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MENU GREETING

Be more efficient and personalised with an automated menu greeting. An automated menu can direct callers to the department, person or channel they require and dispense non-critical information such as business operating hours and special offers.

PLAN INCLUDES: 1 x Menu Greeting with up to 8 menu prompts professionally recorded to your script.

WRITING YOUR SCRIPT?

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TIPS & IDEAS

Sometimes it's not easy to write about yourself, your business or the products you sell. We've set out a few tips and ideas below to help you create better on-hold and recorded greetings.

KEEP CALLERS ENGAGED

On-hold music should be relaxing, not too loud, or too soft and on-brand. If you don’t have the right recording equipment, hire professionals. Otherwise, your message may end up sounding distorted and may produce static.

USE PROFESSIONAL RECORDINGS

A small nuisance like minimal static might not cause annoyance, but an unprofessional on-hold message certainly will. Using in-house resources such as your employees recording on-hold messages might seem cost-efficient but a poor quality recording could the difference between keeping customers and driving them away.

OFFER AN EASY WAY TO SPEAK TO SOMEONE

Callers would rather speak to someone who can attend to their enquiry immediately and without being transferred from person to person. Companies that deal with a large volume of calls can use a menu prompt to efficiency and quickly connect callers to a specific person or department.

ON-HOLD MESSAGE TIPS

How long are you planning on keeping your customers on hold for? On hold messages shouldn’t run any longer than a minute or two. You can break up your on-hold message into 3 x 20-second messages and provide the caller with options to leave a message or be directed to another department.

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