On-hold messages
Professionally recorded phone messages
Stand out from your competitors, explain your products and services, and provide a better caller experience with professionally recorded greetings and on hold messages.
Entertain callers and enhance your brand
Professionally recorded messages will enhance your company’s brand by conveying messages in a friendly, pleasant manner. You can use on hold messages and to promote new products and business developments, provide instructions, answer frequently asked questions and keep callers entertained whilst on hold.
Need a quotation?
Use our online quotation tool to design a solution specific to your business needs and estimate your communication costs.
Professional voice artists
Male and female voice artists have clear enunciation and exceptional voice skills to convey your message in a friendly, pleasant manner.
Greetings & messages
Our range of professionally recorded messages and greetings are integrated with MOVOX’s Cloud PBX phone system. With annual support included in all recording plans, simply tell us when you need to update a greeting and our team will do the rest.
Open / Closed message
Set your operating hours
Your phone system can be set with specific operating hours and automatically play your after-hours message directing callers to leave a message or to call another number.
Vacation message
Let callers know when you’ll after a public holiday and vacation
If you are closing the office during the holiday season let your callers know when you re-open or direct their call to another number.
Voicemail greeting
Personalise voicemail greetings to suit the individual voicemail box.
Use voicemail greetings to notify callers when you’ll return to your desk, ask them to leave a message, or provide instructions to call another number.
Automated menu greeting
Funnel callers directly to a person, group or department
If you receive a large volume of calls, be more efficient by offering an automated menu that connects callers quickly to the right person, group or department.
On-hold and recorded greeting plans
Our on-hold message and recorded greeting plans are available on an annual subscription. With support included, we’ll be available when you need to update a message or greeting, add new option, or change your opening and closing hours.
On-hold
message
Explain your products and services and keep callers entertained whilst on-hold
140
Includes 140 words
(approximately 60 seconds)
Open/Closed message
Automatically play a business-hours, after-hours or vacation message at designated times
80
Includes 1 business-hours and
1 after-hours greeting
Menu
greeting
Funnel callers directly to a person, a department, or other enquiry channel
95
Includes menu welcome greeting and up to 4 menu prompts
Vacation
message
Play a message when away on holidays and let callers know when you’ll return
40
Includes professionally recorded message, male or female voice artist
Voicemail
greeting
Personalised voicemail greeting to suit a group, department or person
20
Includes 1 personal, group, or department voicemail greeting
Submit your script
What do you say?
Use your on-hold message to tell customers about new products and developments or answer frequently asked questions. Tell them something of benefit and to make waiting on-hold entertaining.
On-hold messages shouldn’t run any longer than two minutes, in fact one minute should be enough. Be short and sharp, just five to ten-seconds per thought.
About open / closed messages
Set opening and closing times for your operating hours. This allows you to play an automated after-hours message and options for the caller, such as leave a voicemail message, or forward the call to another number.
Direct callers to the right person
If your business receives a large volume of calls, be more efficient and personalised by playing a message to the caller instructing them to select an option that connects them to the right person or department, such as “press 1 for sales”, “press 2 for accounts”. Multiple menus and sub-menus can be created to funnel the caller to a person or specific department.
An automated menu can also dispense non-critical information such as business operating hours, special offers, and minor account updates.
Closing the office for the holidays?
Play an automated message when your office is closed for the holidays. Inform callers of your return date, give instructions to leave a message, or direct them to an alternative contact number. You can schedule a vacation message to automatically play on specific dates and times when someone calls your number.
Voicemail boxes
Voicemail boxes can be created for a person, a department, a group of phones, or even for a particular event. Voicemail messages are sent to your nominated email address as a voice file.
If you have subscribed to our voicemail greeting plan, complete the form opposite to submit your script to be professionally recorded by voice artists.