Softphones
Work from anywhere with a softphone
Our softphone applications enable you to use your company phone number on your mobile, or computer to make, receive, and transfer calls – wherever you are located.
Work from anywhere
A softphone is a software application that replicates the features of a traditional phone on a computer or mobile device.
They use the internet to make and receive calls and
Easy to use
Using your softphone is easy, simply tap the application icon on your mobile phone, or open the application on your computer to display the softphone keypad. Enter the number you wish to call and speak through the softphone like you would on your mobile, or if using our desktop softphone, through a headset connected to your computer.
Features
Globally connected
Use your office number wherever you are located
Voicemail to email
Voicemail messages sent to your email address
Automated menu
Funnel calls directly to a person or department
Music on hold
Select from our music library or BYO audio file
Night switch
Set automatic opening and closing hours
PBX integration
Connect as another 4-digit extension of your Cloud PBX
Video calls
HD video calling with H264 and VP8 codecs
Media library
Manage on-hold messages and audio files
Call recording
Record calls, save, forward and playback
On-hold messages
Entertain callers with an on-hold message
Contacts
Integrate contacts from your mobile phone and PC
Mobility
Work from anywhere, just like you’re at the office
Compatibility
iPhone & Android mobile devices and Windows PC
Vacation settings
Alternate messages when on vacation
Keep your number
Transfer and use your existing phone number
Softphone plans
Softphone plans include our mobile or desktop softphone application and 1 local Australian phone number.
You can choose to include calls, and there’s no long term lock-in contracts.
Pay-as-you-go
Mobile or Desktop softphone, 1 Australian local phone number, 4-digit extension number and outgoing calls charged at our standard call rates
10
per month
Calls included
Mobile or Desktop softphone, 1 Australian local phone number, 4-digit extension number, Local & National calls and Calls to mobiles included
20
per month
Get the application
For iPhone and Android mobiles, Windows PC’s and laptops
Softphone plans
Softphone plans include our mobile or desktop softphone application and 1 local Australian phone number.
You can choose to include calls, and there’s no long term lock-in contracts.
Pay-as-you-go
Mobile or Desktop softphone, 1 Australian local phone number, 4-digit extension number and outgoing calls charged at our standard call rates
10
Calls included
Mobile or Desktop softphone, 1 Australian local phone number, 4-digit extension number, Local & National calls and Calls to mobiles included
20
Get the application
For iPhone and Android mobiles, Windows PC’s and laptops
Highlights
Use your office number
Use your office phone number on your mobile or PC and work from home just like you we’re working from the office
Wi-Fi and 5G
The mobile softphone connects over WiFi or 4G/5G and uses high-definition audio codecs for crystal clear calls
Contacts integration
Import from your mobile phone contacts, Outlook, CSV or VCF files and organise within the softphone interface
SRTP and TLS encryption
SRTP encrypts audio and contents of the call whilts TLS protects the details about who is making and receiving the call
Reduce costs
Flexible and scalable
With no long-term lock-in contracts you have the flexibility to add or remove softphones as your business requires
Improve productivity
Cloud PBX integration
Connect your softphone as an extension of your Cloud PBX so you can transfer calls just like you were at the office
Typical softphone use
Softphones are widely utilised in business environments due to their numerous features that enhance communication efficiency. Below are some key use cases:
Working remotely
With the rise of remote work, softphones enable employees to access their company’s phone system from any location. This capability is crucial for ensuring seamless communication among distributed teams and remote workers, fostering collaboration and productivity.
Customer support
Softphones are widely utilised in customer support environments, enabling agents to handle high call volumes efficiently. By integrating with customer relationship management systems, they provide access to customer data during calls and reduce response times.
Global presence
Organisations with a global presence leverage softphones to minimise international communication costs. Employees can seamlessly make and receive calls from overseas clients and partners without the high expenses associated with traditional international calling.
Sales teams
Softphones empower sales professionals to efficiently manage outbound calling campaigns with features like click-to-dial and automated dialling. By integrating softphones with sales automation tools optimises sales processes and improves productivity and effectiveness.
Conference calls
Softphones are frequently used for multi-participant calls and virtual meetings, seamlessly integrating video conferencing tools to deliver a unified communication experience. This enhances collaboration across teams in different locations, promoting efficient and connected workflows.
Getting started
