If you have set-up Direct Debit, your nominated bank account will be automatically debited the invoice amount due on the due date indicated on your bill. You will receive your bill prior to the due date to ensure you have had time to contact us with any queries.

If the due date falls on a weekend, public holiday, or non-banking day we may automatically debit the invoice amount due on the next weekday, or normal banking day. This may vary due to banking and direct debit processing delays.

If you have set-up Direct Debit, your nominated bank account will be automatically debited the invoice amount due on the due date indicated on your bill. You will receive your bill prior to the due date to ensure you have had time to contact us with any queries.

If the due date falls on a weekend, public holiday, or non-banking day we may automatically debit the invoice amount due on the next weekday, or normal banking day. This may vary due to banking and direct debit processing delays.

If you have set-up Direct Debit, your nominated bank account will be automatically debited the invoice amount due on the due date indicated on your bill. You will receive your bill prior to the due date to ensure you have had time to contact us with any queries.

If the due date falls on a weekend, public holiday, or non-banking day we may automatically debit the invoice amount due on the next weekday, or normal banking day. This may vary due to banking and direct debit processing delays.

There is no charge to pay us using Direct Debit.

There is no charge to pay us using Direct Debit.

If the due date indicated on your bill falls on a weekend, public holiday, or non-banking day we may automatically debit the invoice amount due on the next weekday, or normal banking day. This may vary due to banking and direct debit processing delays.

If you’ve subscribed to one of our recurring plans we’ll send a monthly invoice to your nominated email address, which will contain details of your services and itemise any charges for each service, such as call charges.

The email will contain a “view bill” button, when pressed your bill will automatically open in your web browser.

Monthly bills include recurring charges in advance and usage charges incurred in previous billing periods.

Your online bill is dynamic, we’ve designed it to be easily read as a summary or by clicking any content box, heading or product icon you can view detailed information and usage charges.

We’ll send you an email each time a new bill is issued.

To view your bill click the link within the email or login to your account to view current and past bills.

To view itemised charges, expand sections of your bill by clicking the down V arrow next to section headings

You can pay a bill using any of the following payment methods:

BPAY

Use BPAY to pay from your bank account or credit card. Instructions on how to do so can be found here: https://movox.com.au/pay-a-bill/

Your MOVOX BPAY biller code and reference number are located at the bottom of your invoice cover page.

By phone

Call 1800 100 800 (option 1) any time to pay by Visa, MasterCard, AMEX or Diners.

Your MOVOX biller ID and reference number are located at the bottom of your invoice cover page.

Online

Click here: https://movox.com.au/pay-a-bill  Pay-a-bill to pay by Visa, MasterCard, AMEX or Diners.

Your MOVOX biller ID and reference number are located at the bottom of your invoice.

Direct debit

Use Direct Debit to automatically debit your nominated bank account the monthly invoice amount on the due date. To setup Direct Debit please complete and submit the Direct Debit Request (DDR) form located on this page.

Customers who have failed to pay their account in full by the due date will be sent an overdue notice on the third day following the due date.

The overdue notice will be sent by email. It advises the customer that MOVOX has not received payment of their account to pay within 7 days.

The notice also advises to disregard the notice if they have made a payment within the past 3 days.

If you are having difficulty in paying the invoiced amount please email us at accounts@movox.com.au or call us on 1800 100 800 (Mon-Fri, 9am-5pm AEST).

There’s no surcharge when using VISA or MasterCard. AMEX and Diners Club cards incur 4% payment surcharge.