The MOVOX team work hard to provide quality, reliable telecommunications and first class personal service. We’re sorry if you have experienced a problem with MOVOX and we encourage you to contact us on 1800 100 800 before submitting any complaints as we may be able to solve your problem quickly. Our commitment You have a right to complain, and if you do we will deal with your complaint in a fair, efficient, objective manner and [...]
Our Financial Hardship Policy outlines the standards that MOVOX will adopt when dealing with customers who do not have the capacity to pay a bill due to financial hardship. MOVOX’s Financial Hardship Policy aims to: treat all customers in confidence, with fairness and compassion within statutory and commercial business constraints; assist customers in meeting their financial obligations and responsibilities to us and proactively manage their accounts; offer options to meet individual customer needs; allow for [...]