Number Porting

Keep your existing phone numbers when relocating or changing phone company

Transferring your phone number from one phone company to another is referred to as Local Number Portability (LNP) or ‘number porting’. Porting your phone number to MOVOX is a seamless process and you can keep your existing number when relocating home or office.

Number porting categories

SIMPLE PORT - CATEGORY A

Number types categorised as a simple port include

Single local service number (most numbers beginning with 02, 03, 07 and 08) which is active and not associated with a service feature such as as Internet, fax, duet or call forwarding are submitted as a Category A ‘simple port’

COMPLEX PORT - CATEGORY C

Number types categorised as a complex port include

More than 1 number, inbound 13, 1300 and 1800 numbers and numbers associated with service features are submitted as a Category C ‘complex port’. Complex ports require project management from MOVOX and the losing carrier.

Fees & charges

1 NUMBER

Simple Port - Category A
$33 Per application

Applies to a single local PSTN landline or VoIP number with no service features attached

Estimated completion
4 – 6 business days

1-5 NUMBERS

Complex Port - Category C
$75 Per application

Applies to 1-5 local PSTN landline, VoIP, or a number with service features attached

Estimated completion
4 – 6 weeks

6-100 NUMBERS

Complex Port - Category C
$165 Per application

Applies to 6 – 100 local PSTN landline or VoIP numbers, or 100 number range.

Estimated completion
4 – 6 weeks

1300/1800 NUMBER

Complex Port - Category C
$75 Per application

Applies to an active single 1300 or 1800 Inbound phone number

Estimated completion
4 – 6 weeks

Port rejection charges apply if your application is rejected by your carrier

Things to consider

1. The numbers must be active
2. Service features associated with the number must be removed prior to submitting a number porting request. Typical service features are:
  • line hunt/rotary on a number;
  • Faxstream;
  • Spectrum;
  • Number diversions and call forwarding;
  • ISDN services; and
  • Internet services
3. Rejection charges apply for number transfer rejections.
4. If cancelling service features on a number please wait 2 business days before submitting the number porting request.
5. Phone numbers from certain carriers cannot be transferred Additional information about transferring your phone number to us including; important conditions, your obligations to prepare the number before transfer and rejection charges are available in our Critical Information Summary
If you want to port your number to a new phone company:
  • Do not disconnect your service with your current phone company as you cannot port your number if it has been disconnected.
  • Contact the new phone company and request a port. The new phone company will then contact your current phone company to arrange the port.
  • If you wish to switch to a new provider and take your numbers with you, the new provider must initiate the transfer process.
  • There may be cancellation charges and porting away fees. It’s best to refer to your Critical Information Summary to verify.
In addition to number porting fees detailed above, other fees and charges may apply when porting your number from one phone company to another.
This may include:
  • an early termination fee if you break your contract with your current phone company
  • outstanding call charges with your current phone company
  • a porting fee, which may be charged by your current or new phone company.
  • Your current phone company cannot refuse to port your number if you owe them money for any outstanding balance on your account.

Port Rejection Charges

  • If your Porting Application is rejected by the losing carrier, the reasons and applicable charges for Port Rejections are detailed in the table below.
  • If a Porting Application is rejected you will be the original applicable number porting fee will be charged again to resubmit the Port Application.

 

Rejection charges
CategoryNumber type and rejection reasonsRejection charge
1 Number
CAT A (Simple) Port
- an incorrect account number or address, or
- inactive service, or
- service features attached to the number, such as line hunt, fax, broadband, call diversion etc.
$30.00 per rejected number
1-5 Numbers
CAT C (Complex) Port
- an incorrect account number or address, or
- inactive service, or
- single numbers that has service features attached to the number, such as line hunt, fax, broadband, call diversion etc.
$50.00 for each rejected number
6-100 Numbers
CAT C (Complex) Port
- an incorrect account number or address, or
- inactive service, or
- single numbers that has service features attached to the number, such as line hunt, fax, broadband, call diversion etc.
$110.00 for each rejected number
100+ Numbers
CAT C (Complex) Port
- an incorrect account number or address, or
- inactive service, or
- single numbers that has service features attached to the number, such as line hunt, fax, broadband, call diversion etc.
$220.00 for each rejected number
1300, 1800 Numbers
CAT C (Complex) Port
- an incorrect account number or address, or
- inactive service
$30.00 for each rejected number

This is called ‘location portability’ and is possible as long as your phone company is prepared to offer a service on your number at the new location.
You should contact your phone company to confirm whether it can provide a service on your number at your new location.
If your new house is located outside the normal geographic area for that number, your phone company may offer you a service with an out-of-area number. See: Porting out-of-area numbers.
Phone companies can supply customers with a telephone number outside its normal geographic area. For example, a customer who lives in Sydney may have a Melbourne number (03) 9XXX XXXX.
Customers with out-of-area numbers may not be able to port their number to another phone company because some phone companies won’t accept the out-of-area number.
If a phone company offers you an out-of-area number, they are obliged to notify you that you may not be able to port the number to another phone company in the future.