The terms and conditions of the Direct Debit arrangements between you and us are available at Direct Debit Service Agreement
If you already have BPAY®:
Sign in to your online banking
Choose the BPAY® payment option in the payments section
If you’d like to set up BPAY®
Sign in to your financial institution’s website, search for BPAY and follow the set up instructions
Alternatively, contact your financial institution for further information
We understand that unforeseen events may affect your ability to pay bills. We’re here to help and we encourage you to contact us if you experience any difficulties paying for our services.
If you need a few more days to pay your bill please let us know by completing the Payment Extension form on this page. Alternatively, if you would like to discuss any financial hardship matter with us please please contact our Help-Desk on 1800 100 800 Monday to Friday between 9.00 am and 5.00 pm (AEST).
Financial counselling service
You may also wish to seek free and independent advice from a Financial Counsellor. You can talk to a financial counsellor from anywhere in Australia by calling 1800 007 007 Monday to Friday between 9.30 am and 4.30 pm and you will be automatically connected to the financial counselling service in the State or Territory closest to you.
Alternatively, you can find the financial counselling service nearest to you by visiting https://www.financialcounsellingaustralia.org.au/.
You can pay your bill 24-hours a day, 7-days a week by Visa, MasterCard, AMEX or Diners Club card using our phone-pay service.
Simply call 1800 100 800, select option 1 and follow the voice prompts.
You will need your MOVOX phone pay reference number and account number (located at the bottom of page 1 on your MOVOX bill)
If you need a few more days to pay your bill please let us know by completing the form below.
Everything you need to know about your bill