Everything you need to know about your bill and helpful information to assist managing your account
Our bills are designed so they're easy to read with a summary of important details viewable at a glance.
MONTHLY BILLS
If you've subscribed to one of our plans we'll send your bill each month to your nominated email address.
Monthly bills include recurring plan charges in advance and usage charges incurred in the previous month.
STANDARD INVOICES
We issue standard invoices when you purchase hardware from our website and when you incur a plan setup fee or other upfront charge.
VIEWING BILLS
You can view your standard invoices and monthly bills, including itemised call charges and other fees by logging into your account. Bills are in PDF format so they can be easily downloaded and printed
OTHER INFORMATION
HOW TO PAY USING BPAY
If you already have BPAY®:
Sign in to your online banking
Choose the BPAY® payment option in the payments section
Enter the:
MOVOX BPAY Biller code 197723
BPAY® reference number (located at the bottom of page 1 on your MOVOX bill)
Amount you want to pay
Click ‘PAY NOW’
If you’d like to set up BPAY®
Sign in to your financial institution’s website, search for BPAY and follow the set up instructions
Alternatively, contact your financial institution for further information
PAYMENT PROBLEMS?
We understand that unforeseen events may affect your ability to pay bills. We’re here to help and we encourage you to contact us if you experience any difficulties paying for our services.
If you need a few more days to pay your bill please let us know by completing the Payment Extension form on this page. Alternatively, if you would like to discuss any financial hardship matter with us please please contact our Help-Desk on 1800 100 800 Monday to Friday between 9.00 am and 5.00 pm (AEST).
Financial counselling service
You may also wish to seek free and independent advice from a Financial Counsellor. You can talk to a financial counsellor from anywhere in Australia by calling 1800 007 007 Monday to Friday between 9.30 am and 4.30 pm and you will be automatically connected to the financial counselling service in the State or Territory closest to you.
