about your bill

Our bills are designed so they're easy to read with a summary of important details viewable at a glance

MONTHLY BILLS

If you’ve subscribed to one of our plans we’ll send a new bill notice each month to your nominated email address. The email will contain a “view bill” button, when pressed your bill will automatically open in your web browser. Monthly bills include recurring charges in advance and usage charges incurred in previous billing periods.

STANDARD INVOICES

We issue standard invoices when you purchase hardware from our website and when you incur a plan setup fee or other upfront charge.

VIEWING BILLS

You can view your standard invoices and monthly bills, including itemised call charges and other fees by pressing the “view bill” button in your new bill notice email.

When pressed your bill will automatically open in your web browser where you can print, forward the email and archive for future reference.

To view itemised charges, expand sections of your bill by clicking the down V arrow next to section headings.

OTHER INFORMATION

DIRECT DEBIT

Pay your bill automatically on the due date

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ONLINE PAYMENT PROTECTION

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We use SSL data encryption designed to protect the information you send us online. Please refer to our Privacy Policy for further information.