Australian unified communications service provider MOVOX has secured the contract to supply telecommunication services to One World Contact Centres.
One World boasts a 1,000 seat call centre, which provides telemarketing, lead generation, customer support and market research across the globe. MOVOX’s cloud-based contact centre platform will be rolled out to service One World’s clients throughout Australia, the UK and the USA.
MOVOX completed the development of its contact centre platform in early 2017 using WebRTC technology. WebRTC enables telephone calls and other forms of communication, such as email, video calls, webchat and social media through a computer and Internet connection. Typically used by call centres, it can also cater to companies with mobile workforces or seasonal staffing requirements.
The platform was designed to complement MOVOX’s virtual PBX and other cloud-based services. Managed through a single user interface, centre agents are more productive spending less time toggling back and forth between screens and have access to valuable real-time reports as well as seamless control over multiple call queues.
One World CEO, Mr Christopher Ismail commented, “After an extensive review of contact centre applications we concluded that the MOVOX platform offered a complete one-stop solution and suited our requirements perfectly. We needed a solution that could handle high volumes of incoming calls, increase our call centre agents’ productivity and provide an overall better customer experience.”
MOVOX is an Australian unified communications service provider delivering cloud-based voice, video and mobile communication solutions to business and consumers. Their products are rapidly becoming the standard for communications worldwide.