Before you start
The MOVOX mobile softphone application uses a Wi-Fi connection or Mobile Data when making and receiving calls.
We recommend that you connect to Wi-Fi where possible and to verify there is sufficient Mobile Data allowance (if any) included in your mobile phone plan.
Refer to your mobile phone guide for Wi-Fi and Mobile Data settings.
Data usage
The amount of Mobile Data used by the MOVOX Mobile Application will vary depending on the duration of a call.
A 1-minute call using the mobile application will use approximately 1.5MB of data.
If you estimate your monthly usage of the mobile application will be 1-hour then you would use approximately 90MB of data.
Account setup
When you open the mobile softphone for the first time you will be presented with the Create Account screen.
To activate your softphone application, you will need to enter your softphone registration details. These are emailed to you or your account administrator upon subscribing to a plan.
Registration
Enter the registration details described below and press ‘Save’ in the top right-hand corner.
Title
Enter a name to identify your mobile softphone. It can be set to anything you wish.
Username
This is your 4-digit extension number associated with your mobile softphone.
Password
This is the password used to register your mobile softphone.
Auth Username
This is the authentication username used to connect to your mobile softphone with our servers.
Mobile phone settings
Check and adjust Notification and Permission settings in your mobile phone’s settings.
Notifications
To ensure notifications are received for incoming calls go to your mobile phone Settings > Notifications > and below the ‘Include’ heading select MOVOX.
Check that all settings are set to ‘ON’ and that ‘Alert Style’ is set to ‘Alerts’ or ‘Banners’.
Microphone permission
The first time you make a call the application will display a pop-up message asking permission to use the microphone. Select ‘Allow’ to use of the mobile phone’s microphone.
Access to contacts
The first time you tap on the ‘Contacts’ icon the softphone application will display a message asking permission to access your contacts. Select ‘Allow’ to view your saved contacts list on the softphone application Contacts screen.
SIP Accounts
SIP (Session Initiation Protocol) account is a set of credentials that allows users to make voice and video calls over the Internet.
Each softphone account is allocated a 4-digit extension number and a unique SIP address, this is usually, something like your-account-number@univox.net.au. The SIP address acts just like a phone number.
Once you have registered the softphone application using your softphone registration details the SIP account will be listed under the SIP Accounts section.
Incoming calls
Off – the Softphone will sleep when the screen is locked.
This option saves battery life but should only be used if you are only using the softphone to make outgoing calls. All SIP accounts will be unregistered when the app moves to the background.
Standard – the Softphone will run in the background and receive calls when the softphone app is backgrounded and visible in the task switcher.
In this mode the softphone is always running and will continue to perform SIP registration with your VoIP provider. This setting will drain the battery over time as the softphone is running in the background.
Push – Choose this for zero effect on battery life. Your SIP account credentials will be transferred to our Push servers over a secure https connection.
Our push servers will perform the SIP registration. This allows you to completely close the app and still receive calls on your iOS device. Incoming calls are received by our Push servers and a Push notification sent to the iOS device which wakes and receives the call.
Advanced settings
To access your SIP account and manage Advanced Settings tap the “Settings” icon. This will then navigate to the “Edit Account” screen.
To edit Advanced Settings, you need to unregister your application.
To unregister your application, tap the ‘Enabled’ toggle, the Account Status will then change from Registered to Unregistered.
To re-register the application, simply tap the ‘Enabled’ toggle. If successfully re-registered the Account Status will change to Registered.
Within “Advanced settings” you can manage:
- Codecs
- Forward number
- Video calls
- SMS messaging
Codecs
Audio codec is a program implementing an algorithm that compresses and decompresses digital audio or video data. The following codecs are available in the Softphone Application G711, GSM, iLBC, G722 and G729.
A common codec needs to be negotiated when making a call between the softphone and the remote party or the call will fail with a 488 error.
Most of the time it is best to have as many codecs available as possible. However, in certain cases you may wish to enable or disable certain codecs or prioritise some over others.
For example, the G711 and G722 codec are wideband codecs. GSM, iLBC and G729 are Narrowband codecs. Wideband codecs have a higher data usage and better audio quality.
Narrowband codecs generally have much lower data usage but audio quality is usually affected as a result. If you have a Wi-Fi connection configure the softphone to use wideband codecs only.
However, if calling over a 4G cellular connection where the data rate is slower it is better to use a low bit rate codec such as G729 to achieve acceptable audio quality.
In this situation, wideband codec use could result in such poor audio quality so as not to be able to have a meaningful conversation with the other party. Drag the rows in the table to the Enabled or Disabled sections to enable or disable certain codecs.
Forward number
Call forwarding needs to be enabled in the global preferences.
Overrides the number in the preferences settings so incoming calls to this SIP account will be forwarded to the number entered.
Video calls
Allows video calls to be placed or received for associated SIP account. This setting is disabled if video is disabled in Global preferences.
Enable Video
If set to ‘ON’ you can make and receive video calls.
Always offer video
If enabled, video is always offered when a number is dialled.
Auto Send Video
If enabled, video is automatically sent when a video call is placed or received. If disabled, video will only be sent if the ‘Send’ button is tapped in video view.
Auto On Speaker
If enabled, the speaker is turned on automatically for a video call.
SMS Messaging
Enable SMS
If disabled SMS messages cannot be sent or received for any SIP account.
If enabled SMS messages can be sent or received depending on individual SIP account settings.