online purchasing policy

This policy outlines the conditions which will apply when dealing with customers who have purchased products or services online at the MOVOX website


The MOVOX website site is sealed with premium SSL certificates. All information entered when you make a purchase is encrypted using state of the art, 128 bit encryption.


MOVOX respects your privacy and will not use your details for any other purpose than as indicated on this site. MOVOX handles consumer data in accordance with our Privacy Policy and the Privacy Act 1998 (Cth).


Handsets, mobile phones and accessories sold by MOVOX are compliant with the Australian Communications and Media Authority (ACMA) requirements. All products purchased are brand new, in their original manufacturer’s box and sealed unless otherwise stated.


(a) all deliveries are carried out via TNT Express or Australian Post Express Delivery Services.

(b) all orders are delivered within 7 days of purchase.

(c) customers will be contacted within 48 hours if the product is out of stock or if a delay is anticipated.

(d) delivery costs are included in the purchase price and we deliver to any valid address in Australia.


Personal, domestic or household goods

If we supply you with goods that are of a kind ordinarily acquired for personal, domestic or household use or consumption then under the Australian Consumer Law, the goods are subject to a number of consumer guarantees that cannot be excluded or limited.

Other goods costing $40,000 or less

If we supply you with goods that are not of a kind ordinarily acquired for personal, domestic or household use or consumption but cost no more than $40,000, the goods are also subject to the consumer guarantees that cannot be excluded, but can be limited in certain ways. Our customer contract may limit them as allowed by law.

The consumer guarantees

These include guarantees that:

(a) we can give you the title to the goods;

(b) the goods are free of third party interests;

(c) the goods are of acceptable quality (within the meaning of the Australian Consumer Law); and

(d) they are reasonably fit for any purpose you have disclosed to us, and for any purpose for which we represent that they are reasonably fit – and some other matters. You can obtain full details at


In accordance with your statutory rights under the Trade Practices Act, MOVOX will provide a refund on your purchase in the following circumstances if it:

(a) is faulty (through no fault of your own);

(b) is unfit for purpose (it doesn’t do what it is supposed to do);

(c) does not match the description provided on the website; or

(d) has defects that were not obvious or were not brought to your attention at the time of purchase.

The items purchased must be returned within a reasonable period and you will be asked to provide proof of purchase. If you return an item and seek a refund we may:

(a) offer you a replacement or a credit;

(b) deduct the delivery fee from refund amount if the item was in transit;

(c) charge 20% re-stocking fee for processing and repackaging.

To seek a refund in these circumstances, please contact us on 1800 100 800

We do not provide refunds where you:

(a) change your mind,

(b) purchase the wrong phone,

(c) find it cheaper elsewhere

(d) use the items purchased in a way they were not made for

(e) cause the phone or an accessory to become damaged


All purchases will be charged by MOVOX in Australian Dollars (AUD).


You can contact MOVOX by:

(a) calling 1800 100 800 between 9.00 am and 5.00 pm (AEST) Monday to Friday; or

(b) writing to us by completing the form on our Contact us page