Returns and Refunds Policy

1.     Returns and refunds

In accordance with our Online Purchasing Policy and your statutory rights under the Trade Practices Act, we will provide a refund on your purchase in accordance with our Returns and Refunds policy and under the following circumstances if it:

1. is faulty (through no fault of your own);
2. is unfit for purpose (it doesn’t do what it is supposed to do);
3. does not match the description provided on our website;
4. has defects that were not obvious or were not brought to your attention at the time of purchase;
5. is returned to us within 14 days from the date of delivery.

The items purchased must be returned within 14 day’s from the date of delivery and you will be asked to provide proof of purchase. If you return an item and seek a refund we may:

1. offer you a replacement, a refund, or a credit;
2. deduct the delivery fee from the refund amount if the item was in transit;
3. charge 20% re-stocking fee for processing and repackaging.

We do not provide refunds where you:

1. change your mind;
2. purchase the wrong item;
3. find it cheaper elsewhere;
4. use the items purchased in a way they were not made for; or
5. cause the product or an accessory to become damaged.

To return a product or seek a refund in these circumstances, please contact us on 1800 100 800.

2.    Website security

Our website site is sealed with premium SSL certificates. All information entered when you make a purchase is encrypted using state of the art, 128 bit encryption.

3.    Consumer data

We respect your privacy and will not use your details for any other purpose than as indicated on this site. We handle consumer data in accordance with our Privacy Policy and the Privacy Act 1998 (Cth).

4.    Hardware

Handsets, mobile phones and accessories sold by us are compliant with the Australian Communications and Media Authority (ACMA) requirements. All products purchased are brand new, in their original manufacturer’s box and sealed unless otherwise stated.

5.     Delivery policy

1. all deliveries are carried out via TNT Express or Australian Post Express Delivery Services;
2. all orders are delivered within 7 days of purchase;
3. customers will be contacted within 48 hours if the product is out of stock or if a delay is anticipated; and
4. delivery costs are included in the purchase price and we deliver to any valid address in Australia.

6.    Consumer guarantees

6.1       Personal, domestic or household goods

If we supply you with goods that are of a kind ordinarily acquired for personal, domestic or household use or consumption then under the Australian Consumer Law, the goods are subject to a number of consumer guarantees that cannot be excluded or limited.

6.2       Other goods costing $40,000 or less

If we supply you with goods that are not of a kind ordinarily acquired for personal, domestic or household use or consumption but cost no more than $40,000, the goods are also subject to the consumer guarantees that cannot be excluded, but can be limited in certain ways. Our customer contract may limit them as allowed by law.

6.3       The consumer guarantees

These include guarantees that:

1. we can give you the title to the goods;
2. the goods are of acceptable quality (within the meaning of the Australian Consumer Law); and
3. they are reasonably fit for any purpose you have disclosed to us, and for any purpose for which we represent that they are reasonably fit – and some other matters. You can obtain full details at Consumerlaw.gov.au

7.    Currency

All purchases will be charged by us in Australian Dollars (AUD).

8.    How to contact us

You can contact us by:

1. calling 1800 100 800 between 9.00 am and 5.00 pm (AEST) Monday to Friday; or
2. writing to us by completing and submitting the form on our Contact us page.