Direct Debit Terms

Pay your bill automatically on the due date with Direct Debit

Our Direct Debit Terms set out the conditions on which we debit funds from your bank account.

(a) We will only arrange for funds to be debited from your account as authorised in the direct debit request; and

(b) If the debit day falls on a day that is not a business day, we will direct your financial institution to debit your account on the following business day. If you are unsure about which day your account has or will be debited please contact MOVOX on 1800 100 800.

(a) We may vary any details of this agreement or a direct debit request at any time by giving you at least fourteen (14) days written notice; and

(b) We reserve the right to cancel the direct debit arrangements if three or more drawings are returned unpaid by your nominated Financial Institution and to arrange with you an alternative payment method.

(a) Subject to 3 (b), you may change the arrangements under a direct debit request by contacting MOVOX on 1800 100 800;

(b) If you wish to stop or defer a debit payment or cancel your authority for us to debit your account, you must notify us in writing at least 7 days before the next debit day. This notice should be given to us in the first instance.

(a) It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the direct debit request;

(b) If there are insufficient clear funds in your account to meet a debit payment:

(i) you may be charged a fee and/or interest by your financial institution;
(ii) you will incur a $33.00 (including GST) Direct Debit drawing administration fee which will be applied to your MOVOX account and will appear on your next monthly bill; and
(iii) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

(c) It is your responsibility to ensure that the authorisation given to draw on the nominated account, is identical to the account signing instruction held by the Financial Institution where the account is based;

(d) It is your responsibility to advise us if the account nominated by you to receive the direct debit drawings is transferred or closed;

(e) You should check your account statement to verify that the amounts debited from your account are correct;

(f) If we are liable to pay goods and services tax (GST) on a supply made in connection with this agreement, then you agree to pay us on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate; and

(g) You agree to indemnify us for any costs incurred by us as a result of you providing incorrect account or bank identification details.

(a) If you believe that there has been an error in debiting your account, you should notify MOVOX directly on 1800 100 800 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly; and

(b) Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter between us and you. If we cannot resolve the matter you can still refer it to your financial institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf.

You should check:

(a) with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions;

(b) your account details which you have provided to us are correct by checking them against a recent account statement; and

(c) with your financial institution before completing the direct debit request if you have any queries about how to complete the direct debit request.

(a) We will keep any information (including your account details) in your direct debit request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to  information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

(b) We will only disclose information that we have about you:

(i) to the extent specifically required by law; or

(ii) for the purposes of this agreement (including disclosing information in connection with any query or claim).

(a) If you wish to notify us in writing about anything relating to this agreement, you should write to us by completing the form on our Contact us page;

(b) We will notify you by sending a notice in the ordinary post to the address you have given us in your Account Application;

(c) Any notice will be deemed to have been received two business days