Telecommunications equipment sold by MOVOX online are compliant with the Australian Communications and Media Authority (ACMA) requirements.
All products purchased online are subject to our Online Purchasing Policy and are brand new, in their original manufacturer’s box and sealed unless otherwise stated. In addition to your statutory rights under the Trade Practices Act, all products carry the full manufacturer’s warranties.
(a) All deliveries are carried out via Australian Post Express Delivery Services;
(b) All orders are delivered within 7 days of purchase;
(c) Customers will be contacted within 48 hours if the product is out of stock or if a delay is anticipated; and
(d) Delivery costs are calculated on parcel size, weight and your delivery location. The delivery cost will be included in the total purchase price and we deliver to any valid address in Australia.
In accordance with your statutory rights under the Trade Practices Act, MOVOX will provide a refund on your purchase in the following circumstances if it:
(a) is faulty (through no fault of your own);
(b) is unfit for purpose (it doesn’t do what it is supposed to do);
(c) does not match the description provided on the website;
(d) has defects that were not obvious or were not brought to your attention at the time of purchase
The items purchased must be returned within a reasonable period and you will be asked to provide proof of purchase. If you return an item and seek a refund we may:
(a) offer you a replacement or a credit;
(b) deduct the delivery fee from refund amount if the item was in transit;
(c) charge a handling and re-packing fee
To seek a refund in these circumstances, please contact us on 1800 100 800
We do not provide refunds where you:
(a) change your mind;
(b) purchase the wrong item;
(c) find it cheaper elsewhere;
(d) use the items purchased in a way they were not made for; or
(e) cause the product or an accessory to become damaged.
All products purchased are brand new, in their original manufacturer’s box and sealed unless otherwise stated. In addition to your statutory rights under the Trade Practices Act, all products carry the full manufacturer’s product warranties.
Personal, domestic or household goods
If we supply you with goods that are of a kind ordinarily acquired for personal, domestic or household use or consumption then under the Australian Consumer Law, the goods are subject to a number of consumer guarantees that cannot be excluded or limited.
Other goods costing $40,000 or less
If we supply you with goods that are not of a kind ordinarily acquired for personal, domestic or household use or consumption but cost no more than $40,000, the goods are also subject to the consumer guarantees that cannot be excluded, but can be limited in certain ways. Our customer contract may limit them as allowed by law.
Consumer guarantees include guarantees that:
(a) we can give you the title to the goods;
(b) the goods are free of third party interests;
(c) the goods are of acceptable quality (within the meaning of the Australian Consumer Law); and
(d) they are reasonably fit for any purpose you have disclosed to us, and for any purpose for which we represent that they are reasonably fit – and some other matters. You can obtain full details at www.consumerlaw.gov.au
MOVOX warrants that at the date of supply it believes the Equipment for Supply to be free from defects in materials and workmanship.
The Customer may during the Warranty Period notify MOVOX in writing of any defect or suspected defect in the Equipment for Supply. MOVOX shall, to the extent necessary, inspect, replace or repair the Equipment for Supply at no Additional Charge and as soon as practicable after receiving notice from the Customer pursuant to our Customer Terms, Schedule A, Clause 7.
MOVOX shall not be liable under our Customer Terms, Schedule A, Clause 7 if the defect is the result of:
(a) improper use or mismanagement by the Customer;
(b) operation of the Equipment for Supply other than in accordance with the Operating Manual;
(c) use of the Equipment for Supply in a manner not reasonably contemplated by MOVOX;
(d) modification of the Equipment for Supply not authorised by MOVOX;
(e) use of the Equipment for Supply in a manner contrary to law;
(f) subjection of the Equipment for Supply to unusual or un-recommended physical, environmental or electrical stress;
(g) re-installation or moving of the Equipment for Supply by a person other than MOVOX;
(h) use of the Equipment for Supply by a person other than the Customer;
(i) the Customer’s failure to comply with its obligations to MOVOX;
(j) the Customer’s failure or refusal to install engineering changes or enhancements recommended by MOVOX; or
(k) the serial number being removed or defaced
Title in any Equipment for Supply whether original, repaired or replaced will vest in or remain with MOVOX until paid for in full.
If the Customer provides notice of a defect or suspected defect pursuant to our Customer Terms, Schedule A, Clause 7 and any subsequent inspection by MOVOX reveals no further obligation on MOVOX, the direct and indirect costs and expenses associated with such inspection shall be borne by the Customer.
Online Payment methods
Purchases made online at the MOVOX Shop can be paid using VISA, Mastercard, Diners or AMEX.
All purchases will be charged by MOVOX in Australian Dollars (AUD).
There is no surcharge when using VISA or Mastercard. Diners and AMEX incur a 4% payment processing charge.
MOVOX uses SSL data encryption security designed to protect the information you send via our websites.
The MOVOX website site is sealed with premium SSL certificates. All information entered when you make a purchase is encrypted using state of the art, 128 bit encryption.
MOVOX respects your privacy and will not use your details for any other purpose than as indicated on this site.
How to contact us
If you have any questions in relation to online purchasing or product warranties, please contact our Help-Desk on 1800 100 800 between 9.00am and 5.00pm (AEST) Monday to Friday.
Alternatively you may write to us by completing the online form at movox.com.au/contact-us