Mobile Softphone Setup

Our quick user guide to XPhone mobile softphone application setup and activation settings.

Before you start

The MOVOX Mobile VoIP Softphone uses a WiFi connection or 3G/4G Mobile Data when making and receiving calls. We recommend that you connect to WiFi where possible and to verify there is sufficient Mobile Data allowance included in your mobile phone plan. Refer to your mobile phone user-guide for instructions on selecting WiFi connection or 3G/4G Mobile Data usage.

Data usage

The amount of Mobile Data used by the MOVOX Mobile VoIP Softphone will vary depending on the duration of a call. A 1-minute call using the mobile application will use approximately 1.5MB of data.  If you estimate your monthly usage of the mobile application will be 1-hour then you would use approximately 90MB of data.

You will need your account details to activate the application. These details have been emailed to you or your account administrator. When you open the application for the first time you will be presented with the Create Account screen. Enter your Username (4-digit extension number), Password, Domain and Display Name (your first and last name) into the associated fields and press 'Save' in the top right hand corner of your mobile phone screen. To check that your application is registered click on the Keypad icon at the bottom of your mobile screen. On the keypad screen you will notice your 4-digit extension number in the top left hand corner. If this is GREEN, then the application registered, if RED the application is not registered.
Notifications To ensure notifications are received for incoming calls go to your mobile phone Settings > Notifications > and below the ‘Include’ heading select MOVOX >. Check that all settings are set to ‘ON’ and that ‘Alert Style’ is set to ‘Alerts’ or ‘Banners’. Microphone permission The first time you make a call using the application a pop-up message will display on your mobile screen asking permission to use the microphone. Select ‘Allow’ to use your mobile phone microphone. Access to Contacts The first time you tap on the ‘Contacts’ icon the application a pop-up message display on your mobile screen asking permission to access your contacts list. Select ‘Allow’ to view your contacts list on the Contacts screen in the application.
To record a voicemail greeting open the application and navigate to the Keypad screen. In the top right corner of the Keypad screen you will notice a blue tape-record symbol. Tap on this symbol to access your voicemail box. Simply follow the prompts to record your voicemail greeting. When a voicemail message has been received the tape-record symbol will change to a message envelope. To listen to your voicemail messages just tap the message envelope symbol and follow the prompts. At the end of your voicemail message you will be given options to delete, save or listen to the message again and to edit your current voicemail greeting. If you have chosen our Voicemail to Email feature your voicemail messages will be sent to your nominated email address as a .wav file.
Advanced settings To edit advanced settings you need to unregister your application. To unregister your application tap the ‘Settings’ icon (in the main menu footer). From the Settings screen tap SIP Accounts > then tap the (i) icon to take you to the ‘Edit Account’ screen. On the Edit Account screen below Account Status tap ‘Unregister’. To re-register the application navigate back to the Edit Account screen, set ‘Enabled’ to ‘ON’ and press 'Save' in the top right hand corner of your mobile phone screen. Codecs Codecs are preset for use in Australia and should not be changed. For further information contact our Help-Desk on 1800 100 800. Video calls This setting controls the Video Calls setting for the individual account. If you have more than one account then you will need to adjust this setting in each account and you will need to turn 'ON' Video Calls under the 'Preferences' section of the application (see below). Video calls - Preferences setting From the 'Settings' screen tap Preferences >. On the Preferences screen scroll to the bottom of this page and set ‘Enable Video’ to ‘ON’ then press 'Save' in the top right hand corner of your mobile phone screen.For further information on this section please refer to Help > Preferences. Forward number This setting controls the Call Forwarding setting for the individual account. If you have more than one account then you will need to adjust this setting in each account and you will need to turn 'ON' call forwarding under the 'Preferences' section of the application (see below). To Number The number that calls will be forwarded to. Forward calls - Preferences setting From the 'Settings' screen tap Preferences >. On the Preferences screen scroll to the bottom of this page and set ‘Forward calls’ to ‘ON’ and enter the number that calls will be forwarded to for all registered accounts then, press 'Save' in the top right hand corner of your mobile phone screen. For further information on this section please refer to Help > Preferences.