Advanced support

Where your technical needs fall outside our standard support we offer Advanced Support

Advanced support gives you direct access to a remote technician and covers things like; programming a new device or phone, changes to an existing device or phone settings, check network and router settings, change a call flow or how calls are answered and other technical support requirements.

Charges are calculated on the type of support request and booking duration.

To schedule a time for advanced support please complete and submit the booking form on this page.

ADVANCED SUPPORT BOOKING

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SUPPORT REQUIREMENTS

You will need to obtain the username and password to assess your router. Alternatively, we may have to reset the router which will disable Internet access until the router is reprogrammed.

SUPPORT REQUIREMENTS

When this phone number is called what do you want to have happen?
What is the 4-digit voicemail box number?
What is the 4-digit extension number?
List the 4-digit extension number of each phone within the group

ADVANCED SUPPORT CHARGES

Our charge to perform the advanced support as detailed in your support requirement is:

$000.00

CARD DETAILS

HELP DESK

1800 100 800

Our help desk is available
Monday to Friday
9:00 AM to 5:00 PM (AEST)

QUICK QUESTION?

You may find the answer in frequently asked questions

VIEW FAQ'S

VIDEO GUIDES

Quick videos to help you get connected and use our services

VIEW VIDEOS